| FAQ |
| Q1: How to do the sponge care and cleaning work? |
| A1:Clean the new Puff & Sponge with warm water before first use. |
| Don’t let the gel dry on the sponge,It can be used dry and wet method |
| After cleaning the makeup, wash it and keep it dry for later use. |
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| Q2: How about the delivery date? |
| A2: In General, the delivery date will be 3-5 working days for normal buy quantity. But if bigger order, please check us further. |
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| Q3: Are you a manufacturer or trading company? |
| A3: We are factory in China with around 10000 ㎡ area,300 skilled artisans, to guarantee our customers the very best quality products, the best reasonable competitive price, the fast reply service. |
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| Q4: What products do you supply? |
| A4: We produce a big range of facial makeup products, which refers to multi color eye shadow,makeup brush, makeup sponge etc. besides, we also supply the false eye lashes, empty makeup packaging. We also offer the sourcing service, in 2020, we will launch more new products to expand our business, for a better one stop business service to our customers. |
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| Q5: How does your factory do regarding quality control? |
| A5: Quality is our culture, we have unique production process and high standard quality control, all brushes & tools are meticulously hand made by skilled workers, all will be 100% checked before the shipment. |
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| Q6: When can I get the reply after inquiry? |
| A6: We have professional customers-service sales fluent in English speaking to ensure that each email, each message, each call will be replied within 24 hours, all the complaints will be replied within 12 hours. |
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| Q7: Can we have our LOGO on the products? |
| A7: Yes, just send us your LOGO file in AI or CDR formate, we can do "laser / engrave / 3D / silkprint" LOGO for you. |
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| Q8: Can you do other colors and customized for me? |
| A8: Yes, except our general size&quality, we do customized sponge nail brush as well, as for colors, please feel free to contact us to get more color options |
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| Q9: How long is your leading time |
| A9: In general, the leading time is 30-45 days. |
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| Q10: What‘s your payment term? |
| A10:T/T or Paypal. |
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| Q11: What's your shipping ways? |
| A11. We can ship you samples/goods by express DHL / TNT / UPS/ FEDEX, by air or by sea. |
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| Q12: What is the price of shipping? |
| A12: Depending on the port of delivery, goods quantity, weight, prices varies. |
